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20 August 2009

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Comments

Helen

Your comment says that they fixed the problem in the end right? So it's honest and valid information. I think they're buying their positive rating.... I'd keep mine the way it stands. AND... I'd forward the email correspondence to Amazon. THEY should know that they're trying to buy their way out of negative feedback.

mary lou

That is a bribe! No way, you did the right thing.

Dorothy

I believe that any sort of bribing or meddling with a customer asking for change to feedback is expressly against their terms of service. Definitely forward the email to amazon.

Mel

You done good.

Chris

Good for you!!

Cookie

I think the insinuation that issue with redeeming their coupon was somehow your fault is insulting as is their sad and cheap attempt to bribe you.

You were honest in your review and that's the point of systems like that. Or it should be.

Jeanne

Yes, you did right. I agree that you should report them to Amazon.

dale-harriet in WI

Yep, I'm with Helen and Jeanne; good on them for fixing it, - the most I would do is to say that you notice their status improving and would like to think You had a hand in that. I've never removed a negative feedback, nor would I expect anyone to remove one if I got it. You done right. (My opinion)

Erika

I'm with everyone else! And I too suspect that their feedback has been improving because they've been bribing people off.

marianne

Oh yeah, I'm with everyone here, and Amazon should be aware of what's gone down.

Cindy

I think your response was very well put.

Stacey

you did it right. I think they are buying feedback.

Heather

Blech. I hate it when online retailers do stuff like that. I agree with leaving the negative feedback.

Diane

I like your style. Go with the notifying Amazon.

Jocelyn

You are a principled person, and they probably don't know what to do with that. Personally, I think I could have been bought, but it'd have taken a lot more coupons and free shipping and maybe some fuzzy slippers before I'd have capitulated.

Cynthia

You did exactly the right thing.

gayle

You did the right thing. Let it stand. And give Amazon a heads-up.

I think you're right about them buying off the negative feedback.

Vicki

Right on.

Nora

Wow - that is so lame!! You did the right thing, for certain.

deb

Go girl!!

Kym

I definitely think you did the right thing. I actually read reviews on amazon before making a purchase, so I appreciate honest comments like yours. And now, of course, I will be faced with the reality that some of the honest comments I MIGHT have read are. . . gone.

Carrie K

My guess would be because they're buying their feedback ratings. Gah. I'd let it stand too. We're hitting a bizarre point.

Sheepish Annie

Those feedback thingies are there for a reason and the vendor has no right to punish you for using the system as it was meant to be used. Can you report them to Amazon? This is, at the very least, unethical use of the Amazon Marketplace.

Julie

Wow - how smarmy is that for Amazon to bribe you! I had no idea they did that sort of thing.

soxanne

Your feedback and your response to the attempt to rescind it were both perfect.

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